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Refunds & Returns

Last Updated: June 24, 2026

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Thank you for shopping at Triple Moon Studio! We take great pride in handcrafting our candles, elixirs, sugar scrubs, roll-on perfumes, soaps, and beard oils. Because our products are handmade and personal care items, we have specific guidelines regarding returns and refunds.

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1. Hygiene and Safety Restrictions

Due to the personal care and hygienic nature of our bath, body, and cosmetic products, we cannot accept returns on opened or used items. This includes:

  • Elixirs, sugar scrubs, soaps, and beard oils where the safety seal is broken or the product has been sampled.

  • Roll-on perfumes that have been applied to skin.

  • Candles that have been lit or damaged after delivery.​

 

2. Eligibility for Returns

To be eligible for a return and full refund, your item must meet the following criteria:

  • Timeframe: You must contact us within 14 days of receiving your delivery.

  • Condition: The item must be unused, unaltered, and in the exact same condition that you received it.

  • Packaging: The product must be in its original, undamaged packaging with all safety seals intact.

 

3. Damaged or Broken Items

We pack our items with care, but glass bottles, jars, and candles can occasionally break during transit. If your order arrives damaged:

  • Contact us at contact@triplemoonstudio.com within 48 hours of delivery.

  • Include your order number and clear photos of the damaged product and the shipping box.

  • We will gladly ship you a replacement or issue a full refund for the damaged item at no extra cost to you.

 

4. Return Process

If your unopened item meets the eligibility criteria and you wish to return it:

  1. Email us at contact@triplemoonstudio.com with your order number and the reason for the return.

  2. If approved, we will provide you with the return shipping address.

  3. Return Shipping Costs: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

  4. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

 

5. Refunds and Processing

  • Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed automatically back to your original payment method (Wix Payments, PayPal, or Klarna).

  • Please allow 5–10 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution's processing times.

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